Terms of Service

Every hat is made to order with your design by our production partner. Prices include the hat, the decoration shown at checkout and shipping within the United States. One-time digitization fees for embroidered logos are shown before you pay.

We may refuse or cancel any order, for example because of an error in a price or product listing, a hat or color going out of stock, or artwork we can't accept under section 2. If we cancel an order you paid for, we refund you in full.

When you upload a logo or image, or type text, for an order (“your artwork”), you confirm that:

• you own your artwork, or have permission from its owner to put it on hats, including any names, logos, trademarks, team or school marks, characters or photos in it;
• your artwork doesn't infringe anyone's copyright, trademark, privacy or publicity rights; and
• your artwork isn't unlawful, hateful, harassing, sexually explicit or otherwise offensive.

You agree to indemnify and hold harmless League Printing LLC (Company Hats) and its owners, staff and production partners from any claims, losses, damages and costs (including reasonable attorneys' fees) arising from your artwork or from a breach of these promises.

You keep all rights to your artwork. You give us permission to copy, digitize, print, embroider and store it only to show you previews and proofs, make and ship your order, and make reorders easier for you. We don't use your artwork for anything else (such as advertising) without asking you first.

We may decline or cancel, with a full refund, any order whose artwork we reasonably believe breaks these rules. If you believe an order uses your work without permission, email support@companyhats.com.

The previews on our site and the proofs we send are close representations to help you decide, not exact pictures of the finished hat. Because of how embroidery and printing work:

• thread colors are matched to the closest standard thread, and printed colors can look slightly different from your screen;
• very fine lines, small text and small details may be simplified or thickened so they stitch or print cleanly;
• the final size and position can vary by about ¼ inch from the preview;
• 3D puff, stitch texture and the curve of the hat change how a design looks from different angles; and
• hat colors and materials can vary slightly between production batches.

These normal variations aren't defects.

If you ask for a proof, please check it carefully, including spelling, colors, size and placement. Approving a proof means you accept the design as shown, and mistakes in an approved proof aren't defects.

We ship free within the United States. Delivery dates on our site (usually 9–12 business days from your order) are estimates, not guarantees. We're not responsible for delays caused by carriers, weather or other events outside our control. Please check your shipping address at checkout: we can't change it once your order is in production.

Because every hat is made to order with your design, all sales are final. We can't accept returns or exchanges for change of mind, sizing, or for the variations described in section 3.

If your hats arrive misprinted or misstitched, damaged, or different from your order (wrong hat, color or design), email support@companyhats.com within 14 days of delivery with your order number and photos. We'll reprint the affected hats or refund them, at our choice.

Keep your password private; you're responsible for orders placed with your account. We may suspend accounts that are used to break these terms.

Except as stated in these terms, our site and products are provided “as is”, without other warranties of any kind, to the extent the law allows. To the extent the law allows, we're not liable for indirect, incidental or consequential damages (such as lost profits or a missed event), and our total liability for any order is limited to the amount you paid for it.

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. We may update these terms; changes apply to orders placed after the update date shown above.

Questions about these terms? Email support@companyhats.com.